ServiceNow Solution Architect
What success looks like in this role
- Lead
ServiceNow platform architecture and solution design
for custom applications, integrations, and platform enhancements
- Need knowledge of Flowdesigner
- Own
end-to-end delivery
including requirements analysis, solution design, development, testing, deployment, and post-production support
- Design and develop
custom ServiceNow applications from scratch
, adhering to platform best practices
- Provide architectural leadership across ServiceNow modules including: • ITSM
- ITOM
- ITAM
- CSM
- ITBM (APM & PPM)
- FSM
- Other enterprise ServiceNow capabilities as needed
- Define and enforce
platform governance, design standards, and best practices
to ensure scalability, performance, and maintainability
- Lead, mentor, and review work of
onshore and offshore development teams
- Support
story refinement, effort estimation, solution proposals, and technical design documentation
- Collaborate with business stakeholders to translate functional requirements into
robust technical solutions
- Oversee
demand management, release planning, and platform roadmap discussions
- Identify opportunities for
platform optimization, automation, and reuse
- Ensure compliance with security, performance, and operational standards.
#LI-ND1
You will be successful in this role if you have
- 8-10 years of experience on the
ServiceNow platform
Architect or Lead role
- Strong hands-on expertise with: • ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Actions)
- Custom applications and scoped app development
- Flow Designer and legacy workflows
- Service Portal / UI Builder
- Experience designing and implementing
integrations
using: • REST / SOAP APIs
- MID Server
- IntegrationHub
- Deep understanding of
ServiceNow data model, CMDB, ACLs, and security
- Proven experience leading
enterprise-scale ServiceNow implementations
- Strong communication skills with the ability to engage both technical and non-technical stakeholders
Preferred Qualifications
- Experience with Agile / SAFe delivery models
- Prior experience defining
platform strategy and long-term roadmaps
- Exposure to cloud platforms, enterprise integrations, or DevOps pipelines
- Experience supporting global implementations across multiple regions
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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Not included in the source posting: what you'll do, benefits.
Skills
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