ServiceNow Business Analyst - DOJ FRD

• Serve as a Business Analyst supporting the Platforms - ServiceNow team.
• Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.
• Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.
• Support the design, implementation, and enhancement of ServiceNow solutions across the platform.
• Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.
• Analyze current-state and future-state processes to recommend efficient, scalable solutions.
• Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.
• Assist with testing activities, including test planning, execution support, and validation of delivered functionality.
• Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
• A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to ServiceNow.
• US Citizenship is contractually required for the role with the ability to obtain a Secret clearance.
• Proven experience with hands on coding and scripting.
• Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations.
• Strong understanding of business analysis methodologies, requirements gathering, and process documentation.
• Experience creating user stories, process flows, use cases, and acceptance criteria.
• Ability to communicate effectively with both business and technical audiences.
• Strong analytical, problem-solving, and organizational skills.
• Experience working in Agile or iterative delivery environments.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Location: Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office

• Direct experience with the ServiceNow platform and related modules.
• Familiarity with HRSD, ITSM, ITOM, CMDB, or other enterprise service management processes.
• Experience supporting large-scale enterprise transformation or platform upgrade initiatives.
• Knowledge of testing, UAT coordination, or release management processes.
• Certification in Business Analysis, Agile, or ServiceNow-related disciplines.

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus