ServiceNow AI Architect
SwissPeak Partners GmbH
Remote jobPosted Discovered via the company's careers siteMatch locked
RemoteExperiencedRemote
About the role
For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.
Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving
AI landscape
. They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative
ServiceNow and AI solutions
.
We are particularly interested in speaking with experienced professionals who combine strong
ServiceNow and AI expertise
with a strategic, consulting-oriented and customer-focused mindset.
Your Responsibilities
Depending on your background and area of expertise, your responsibilities may include:
- Designing and developing innovative
ServiceNow and AI solutions
- Taking a leading role in the architecture, implementation and further development of
AI-powered solutions and AI agents
- Developing intelligent AI agents that can interact with and support customers
- Using previous customer and business expertise to support the development of effective customer-facing AI solutions
- Translating complex business and customer requirements into scalable technical and AI-driven solutions
- Working with modern
AI technologies, Large Language Models and agent-based solutions
- Designing innovative solutions across customer service, CRM and customer experience environments
- Working closely with customers, business stakeholders and technical teams
- Contributing your expertise to complex AI, automation and digital transformation projects
- Acting as a trusted advisor and supporting customers throughout the project lifecycle
Your Profile
We are interested in candidates with a strong background in
ServiceNow and Artificial Intelligence
, ideally with experience in one or more of the following areas:
- Several years of experience working with
ServiceNow
- Experience with
Artificial Intelligence, Generative AI or AI-powered solutions
- Experience developing or working with
AI agents or agentic AI
- Experience with technologies such as
Claude, Claude 4 or similar AI technologies
- Experience as a
ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant
- Strong understanding of customer processes, CRM, customer service or customer experience
- Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial
- Experience designing and implementing complex and scalable platform solutions
- The ability to understand customer requirements and translate them into effective technical and AI-driven solutions
- Strong consulting, communication and stakeholder management skills
- Experience working with complex customer or international environments would be an advantage
Languages
We are particularly interested in candidates with either:
•
German and English
, or
•
Location & Working Model
We are open to candidates based in:
- Switzerland
- Germany
- France
- United Kingdom
- Ireland
- United States
Working Model
- Fully remote
Employment Options
We are open to speaking with candidates interested in:
- Permanent employment
- Contracting / freelance opportunities
Interested in this opportunity? We look forward to receiving your application!
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Not included in the source posting: about the role, qualifications, benefits.
Skills
artificial-intelligencegenerative-ai
Who can apply
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