Service Consultant

As a Service Consultant, you'll have the opportunity to build meaningful relationships with customers while helping them make the most of their banking experience. Other key responsibilities will include:

• Welcoming customers into the branch and supporting their everyday banking needs

• Having meaningful conversations to understand what's important to customers and helping them find the right solutions

• Assisting customers with ANZ's digital banking tools and helping them build confidence using them

• Managing cash transactions accurately and securely while following bank policies and procedures

• Working closely with your teammates to ensure the branch runs smoothly and delivers great customer outcomes

• Sharing ideas, celebrating successes, and contributing to a positive team culture

These are just some of the ways you'll make a difference in this role. No two days are the same, and you'll have plenty of opportunities to learn, grow and create positive experiences for our customers.

To grow and be successful in this role, you'll bring a genuine passion for helping people and a commitment to delivering great customer experiences. You'll also have:

• The ability to build rapport quickly and create trust through genuine customer interactions

• Sound communication skills, with confidence engaging both face-to-face and in writing

• Strong attention to detail and the ability to follow processes with care and accuracy

• A collaborative approach and willingness to support those around you

• Confidence navigating conversations about banking and financial needs with empathy and professionalism

• Adaptability and a willingness to learn new skills, systems and ways of working

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you