TSB | Customer Service Consultant | Branch Banking | Boscombe | 12 Month Fixed Term Contract

Santander

Boscombe - TSBPosted 1 day agoDiscoveredMatch locked

Full time

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About the role

TSB | Customer Service Consultant | Branch Banking | Boscombe | 12 Month Fixed Term Contract Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. TSB is a key part of the Santander organisation. When customers feel more confident with their money, they can get more out of life. And put simply, that is what it's all about.

TSB Branch Banking

are looking for a

Customer Service Consultant

Money Confidence Expert (Digital)

based in our

Boscombe

branch. In this role, you'll play a key part in helping customers feel confident, capable and in control of their finances. You'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty. We're

shaping the way we work

through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:

Supporting customers across face-to-face, telephone and video channels to meet their banking needs
Helping customers build confidence in using digital banking services, including mobile and online platforms
Understanding customer needs and proactively identifying the most suitable products and services
Resolving customer queries efficiently and providing clear, practical solutions
Building strong, lasting relationships through personalised service and regular engagement
Encouraging digital self-service adoption using customer devices and in-branch technology
Collaborating with colleagues to deliver a consistent and high-quality customer experience
Identifying opportunities to improve how we support customers and enhance service delivery

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're

enabling teams to go beyond

by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience delivering excellent customer service across multiple channels
Experience supporting customers with financial products or services
Experience working in a collaborative team environment

WE VALUE YOUR IMPACT

At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Starting salary of £24,700 with an additional £2,223 (9%) flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 5% of salary.
Opportunities to grow your career within a global organisation

Inclusion matters at TSB

. We want everyone to feel at home - whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. When applying, please consider the travel distance, time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at careers@tsb.co.uk

Not included in the source posting: qualifications, benefits.

Skills

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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