Senior Technical Account Manager - Strategic Services (EMEA)

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.

• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.

• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.

• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.

• Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.

• Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.

• Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.

• Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.

• Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices.

• Recommend when to standardize, when to keep flexibility, and how to balance technical ambition with customer readiness.

• Identify practical automation and AI opportunities that improve customer outcomes instead of creating unnecessary complexity.

• Help customers operationalize new ways of working by pairing solution design with enablement, change management, and adoption support.

• Act as a trusted advisor to customer admins, operators, and executive stakeholders.

• Coordinate effectively with Customer Success, Sales, Product, Support, and other internal partners to keep customer work moving.

• Escalate thoughtfully, communicate clearly, and maintain ownership even when multiple teams are involved.

• Bring customer feedback and recurring pain points back to internal teams to improve product usage, delivery patterns, and customer outcomes.

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.

• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.

• Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.

• Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.

• Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.

• A clear ownership mindset and track record of driving outcomes rather than operating reactively.

• Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms.

• Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements.

• Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration.

• Exposure to change management, customer enablement, or consulting-style discovery and solutioning.

• Ability to influence cross-functional teams without direct authority.

• This role is approved for hiring in Ireland.

• Please confirm any remote, hybrid, travel, or time-zone expectations during the hiring process.