Senior Technical Account Manager

• Manage the product roadmap and technical aspects of Expedia Group's relationship with strategic, enterprise partners, partnering with Commercial Account Managers to serve as the primary technical point of contact for a set of partners and to identify growing technical opportunities
• Define partner product strategy and own prioritization, execution, and delivery with UX, Development, and other stakeholders, contributing to the feature roadmap across B2B products and technology teams and extending product capabilities to grow the travel business through existing partnerships
• Serve as a technical expert on the platform, applying knowledge of the company's full range of offerings to meet partner needs and design products that can be built with Expedia Group technology. Use compelling rationale and the other party's perspective to influence others, resolve deadlocks, and achieve favorable outcomes in negotiations
• Advocate for partners with business, product, and development teams within B2B and across Expedia Group
• Program manage roadmap initiative execution, monitoring progress against milestones, timelines, specifications, and requirements, and providing relevant updates to multiple stakeholders on progress and schedule changes while proactively managing risk and leading mitigation planning
• Build productive relationships with internal teams and external partners to drive feature delivery by supporting new partnership opportunities, from technical sales consultation to new partner implementations
• Assess bottlenecks in work processes to streamline workflows, using AI to automate processes, increase efficiency, and deliver prototypes and status reports, coordinating with team members to execute new approaches and analyzing the impact of process changes through data
• Create clear, concise, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages) tailored to the audience's needs and comprehension level, limiting or explaining technical language

• You have 7+ years of relevant work experience in the technology sector, including experience in technical account management, technical product management, or technical program management
• You have consistent, demonstrated experience in partner-facing roles, leading the technical relationship with strategic partners
• You have strong critical thinking skills and experience leading highly complex products and programs through product strategy, development, and delivery
• You have deep technical expertise in platforms and the software development lifecycle, with the ability to design products that can be built with company technology
• You have hands-on experience using AI to automate processes, increase efficiency, and accelerate delivery, such as building prototypes and producing status reports
• You have a consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic and sophisticated environment
• You possess strong customer focus, excellent problem-solving and analytical skills, demonstrating success in growing business partnerships by identifying product and technical opportunities, building a business case for them, and executing
• You have evangelized and articulated innovative technology for both technical and non-technical parties, including senior leadership
• You have built and maintained strong internal and external working relationships across business, commercial, and technical teams, and influenced stakeholders without direct authority
• You have a bachelor's degree in engineering, computer science, business, or a related technical field, or equivalent professional experience
• You have high energy and a positive outlook, with the passion to build a better product at every opportunity
• You have knowledge of the travel industry and previous experience with travel technology products and operations (preferred)

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The total cash range for this position in Chicago is $171,500.00 to $240,000.00. Employees in this role have the potential to increase their pay up to $274,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.