Senior Support Analyst

Reporting into the Americas lead for Post Execution Services Technology support, this is a critical support role in a pressurized environment and demands an individual with technical acumen and the ability to assimilate lots of information quickly, with focus on support, Incident and Problem Management.

The Post Execution Technology Production Services team has presence in Mumbai, London and New York and follows standardized practices and set of tools to provide support to users globally in a consistent manner. This role requires a highly motivated individual to provide procedural and technical support to Global and regional applications used by Global users as stated below:

• First point of contact for all support queries and application incidents; takes ownership of issues and sees them through to completion.

• Possess basic functional knowledge of Trade processing, Settlements, Middle Office in investment banking business.

• Review service availability, performance and stability, and proactively identify service trends and taking the appropriate actions to resolve service-related issues.

• Collaborate with regional/global team members & users to address & resolve any reported user queries/issues.

• Establish strong collaborative relationships between Production Services and Application development teams, the business as well as Infrastructure and other functional groups.

• Ensure software or hardware changes do not impact application service levels.

• Demonstrate strong, dedicated teamwork with flexibility and adaptability.

• Perform weekend & holiday support related activities on rotation basis.

Required Qualifications:

• Proficiency in Unix/Linux skills, including ability to understand and write shell/Perl/Python scripting.

• Hands-on technical support experience in Databases - Sybase/SQL Server/Oracle.

• Strong knowledge of Autosys job scheduling setup and configuration.

• Experience with IT Incident, Problem, and Change Management processes.

• Excellent communication, listening and interpersonal skills.

• Strong analytical and problem solving skills.

• Experience in change deployment execution and supporting disaster recovery tests.

• Knowledge of FIX protocol is a plus.

• Ability to present technical information in clear, concise language to users and stakeholders

: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

• base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired in the U.S., employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".

Nomura is an Equal Opportunity Employer