Senior Specialist

• Take ownership of the day-to-day management and operation of the Breaches and Incident Management Framework.
• Conduct daily reviews of the Breaches and Incident mailbox to ensure all reported breaches and incidents are assessed, actioned promptly, and outstanding items are appropriately followed up.
• Regularly review breach and incident registers/trackers prior to monthly MI reporting to ensure accurate categorisation, error identification, trend analysis, and data quality.
• Contribute to the preparation of monthly management information (MI) reports for internal stakeholders and HCL-IBS clients, including trend analysis, root cause analysis, and key risk insights.
• Provide guidance, support, and training to operational teams on breach and incident reporting requirements, policies, and best practices.
• Assess risk events against HCL and client standards, evaluating the effectiveness of first-line controls to ensure appropriate customer outcomes and regulatory compliance.
• Maintain up-to-date knowledge of relevant regulatory, client, and industry requirements impacting risk, conduct, and incident management.
• Support the annual review and update of the Breaches Management Framework documentation and Conduct Risk learning materials.
• Assist in the implementation and continuous embedding of the Conduct Risk and Consumer Duty frameworks across the business.
• Support the development, maintenance, and enhancement of risk and control documentation, including policies, procedures, and governance records.
• Support the Risk Manager in identifying, assessing, and monitoring emerging external threats and associated business risks.
• Develop, maintain, and enhance management dashboards, scorecards, and Key Risk Indicators (KRIs) to support effective risk oversight and decision-making.

Undertake additional responsibilities and projects as required to support business objectives and operational needs

Essential Education/Qualifications/ Bachelor/ Postgraduate

Desirable Education

• Educated to degree standard
• Relevant Industry Professional Qualifications (such as CII or IRM).

Esential Skills Job Specific Skills

• Customer Focus and Relationship Management skills.
• People Management skills
• Be able to influence decisions at all levels.
• Team Player but must also be fully capable of working alone
• Good presentation and communication skills both verbal and written. Ability to summarise / articulate issues clearly and effectively for senior management consumption.

Desirable Skills

• Good working knowledge of UK Financial Services regulatory rulebooks
• Awareness of risk management and audit controls
• General awareness of industry best practice in compliance such as industry initiatives

Experience

• 5+ years of experience in risk management framework development, implementation, and governance.