Senior Solutions Engineer

WebEngage prides itself on delivering efficient, effective solutions across a wide range of industries. The key to our success largely depends on our Solutions Engineering team's stellar ability. Weʼre currently searching for an experienced Solutions Engineer to join our ranks and continue our tradition of success. The role of a Solutions Engineer is to interface with customers and identify their needs. You will need to work with various departments such as engineering/development, support, success and onboarding to work together in order to help achieve the business requirements of our customers through custom implementations to balance various aspects of the project, from safety to design. Additionally, a Solutions Engineer researches advanced technology regarding best practices in the field and seeks to find cost-effective solutions.

The main objective of this role is to architect solutions to achieve the custom business requirements of our customers. You also can be in the code and partner in developing more complex solutions with the team. We find that most of our technologists love this, as they do not like to get too far from the code. Essential Functions and Responsibilities:

• Understand customer requirements, and create and execute an implementation strategy based on it.

• Update and maintain existing back-end projects.

• Integrate third-party services and APIs into projects, such as for communicating with other platforms for data flow.

• You will be collaborating with front-end, and back-end developers, CSMs and external stakeholders.

• Work on the backend projects and help the team evolve by building reusable components.

• Optimizing applications for performance and scalability.

• Test existing as well as new projects to ensure the software is secure and stable.

• Develop, Update & Maintain technical documentation.

Overall experience of 3 - 5 years as a Solutions Engineer/Architect.

• Technical SkillsStrong knowledge of JavaScript.

Basic or Intermediate SQL proficiency with select, joins, case statements, subqueries query writing. Knowledge of ETL, and Data Warehousin

• Jira, Postman, Confluence, AWS Server.

A consultative approach to solving customerʼs business challenges and having a track record of successfully overcoming technical and security objections. Excellent written and verbal communication skills.

Plus to have:

•