Senior Solution Consultant

• Conducting daily live strategy and training sessions, engaging attendees with internal tools such as Zoom video, CSAT and Salesforce;
• Identifying what would indicate a customer's "first value" and drive towards achieving it to ensure the customer is set up to realize Clio's total value for their firm;
• Taking complete responsibility for your ownership window as part of a customer's entire Clio lifecycle, including setting customers up successfully for post-ownership window;
• Working closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;
• Managing multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department);
• Owning customer account health with Clio's suite of products, mitigating risk through proactive churn prevention;
• Being confident, articulate, and sensitive to the needs of customers and internal partners;
• Contributing regularly to our customer-facing knowledge base [Help Center];
• Partnering with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities;
• Gaining an expert understanding of and stay up to date with Clio's suite of products and common workflows as well as industry best practices based on our client's area of law;

• Healthy customer obsession and focus on delivering exceptional client experience.
• Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate.
• Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities.
• Comfort and confidence facilitating 'in person' live sessions through Zoom.

• Experience with Salesforce or other SaaS tools.
• Experience working with API-driven applications.
• Proven track record in a dynamic startup environment.
• Bachelor's degree or equivalent experience.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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The expected salary range for this role is $100,000 to $135,400 USD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.