Senior Service Engineer - IT Infra and Cyber Security

• Participate in the domain technical and business discussions relative to future architect direction.
• Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint.
• Gather and analyze data and develop architectural requirements at project level.
• Participate in the infrastructure architecture governance model.
• Support design and deployment of infrastructure solutions meeting standardization, consolidation, TCO, security, regulatory compliance and application system qualities, for different businesses.
• Serve as technical authority ongoing administration and incident management support of core infrastructure [network, security, and virtualization, patching, monitoring, backups] technologies that underpin Software Solutions Factories;
• Responsible for operating and maintaining security tools. Running and analyzing vulnerability and compliance scans to support continuous monitoring reporting and vulnerability management.
• Improve the effectiveness and efficiency of IT operations and drive significant operational, risk management, and economic benefits for their organization.
• Quality process: Ensure all tasks are carried out with respect to applicable processes and procedures [e.g. ISO9001 and ISO27001] applicable to site[s] and functions within job scope

Technical Expertise:

• Ability and willingness to travel
• Fluent English speaker;
• Degree in Computer Science or equivalent knowledge or experience
• Proven track record of problem analysis, identification and resolution
• Excellent communication skills, commitment, discipline, positive attitude, following management prioritization, accountability and flexibility
• Strong understanding of ITIL and change management policies and procedures
• Strong IT experience in a technical hands-on position
• System administration: Windows and Linux - core competency to install, configure, manage
• Network hardware: Cisco enterprise hardware. VLAN, ACL, routing and VPN - install, configure, manage
• Security management: Enterprise firewall equipment e.g. Cisco's ASA / Fortinet's Fortigate or equivalent - install, configure, manage
• Windows / Active Directory Services - install, configure, manage
• Virtualization: VMware vSphere clusters, experience with HA, DRS, and vStorage backup APIs
• Storage: Shared NAS/SAN network storage e.g. HP 3PAR/MSA/EVA, EMC DataDomain
• Backup Technologies Incident response and vulnerability management (NetBackup, BackupExec, Veeam, Networker)
• Good knowledge about anti-virus implementations (McAfee EPO, Bitdefender, Microsoft Forefront, etc.)
• Good knowledge working with IPAMs and password solutions
• Experience in implementing and/or working with monitoring tools, log monitoring tools, log correlation tools.(Nagios, Graylog, Splunk, etc.)
• Very good Cyber/Security foundation
• Skilled level expertise in design of computing or network or storage to meet business application system qualities
• Understands technical and business discussions relative to future architecture direction aligning with business goals.
• Understands concepts of setting and driving architecture direction.
• Familiar with elements of gathering architecture requirements.
• Understands architecture standards concepts to apply to project work.

• Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice.
• Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate.
• Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.