Senior Sales Support Associate

Job Classification: Sales - Sales

Prudential's Group Insurance (GI) National and Premier Accounts team is seeking three Sr. Sales Support Associates (SSA) to provide sales-cycle and administrative support to assigned Sales Executives and account management team members. SSAs are required to command a comprehensive knowledge of the prospect and customer base, producer relationships, key contacts, products offered and must develop a proficiency with relevant Prudential systems and software.

Two SSAs will be hired on the East Coast to support Premier Accounts, while one SSA will be hired on the West Coast to support National Accounts (NAO).

Responsibilities:

• Partner with the Sales Executives, Account Executives, or Account Managers to manage Request for Proposal (RFP) process including monitoring of RFP inboxes, entering data into internal sales systems, ensuring internal partners adhere to RFP timeline, review responses for completion and distribute proposal responses, and interfacing with brokers on behalf of the sales and account management team.
• Provide administrative sales support to aligned Customer Relationship Managers and serve as a liaison for sales personnel, customers, producers, and home office contacts.
• Office management activities including organizing and upkeep of the office, as well as other office duties which include ensuring shared office equipment and supplies are available and in working order.
• Serve as a resource for new hires and assist with new hire on-boarding.
• Participate in team meetings/trainings and serve as a backup for other team members when required.
• Document and maintain relevant sales and customer record systems to meet compliance requirements
• Support broker / customer activities including finalist meetings, enrollment, and benefit fair preparation; ordering brochures and giveaways.
• Work on special projects throughout the year.

• Insurance industry, sales administration, customer service or equivalent experience.
• Knowledge and understanding of customer service and relationship management concepts preferred.
• Excellent communication and presentation skills.
• Must be customer focused and resolution oriented.
• Ability to manage multiple priorities in a timely manner.
• Ability to work independently in a fast-paced environment

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.

•