Senior Process Manager - Invoice to Pay, Finance and SCM

This role aligns with client's priorities in GBS journey of OTC function, processes, technology and enables optimization by embracing best practices, breaking silos, eliminating redundant methods, standardizing processes, Operating Model redesign and Implementation of Tools and technology.

: He/ She will be responsible to run functional projects testing, training and documentation.

Will envision product level Transformation strategy and lead global process design / Blue printing, UAT and Implementation of O2C Tool/S4 HANA, also responsible for Operating Model change & Change Management.

Will be responsible to lead the effort on Knowledge Management and training programmes, content creation and its execution for product level trainings.

Develop various types of training documents, process documentation, including Standard Operating Procedures (SOPs), Work Instructions (WIs), process flow diagrams, and checklists.

Verify that all documented processes adhere to industry regulations, client requirements, and internal quality standards, which is critical for audit readiness

He/ She should ensure smooth transitions during the implementation of new processes, technologies, or structural changes, with minimal disruption to operations.

: Implement industry best practices & benchmarking, and anticipate future state best practices and process trendsInstil and oversee a Governance Framework for the processesThis is an individual contributor role within Transformation/GBS core team with support of cross functional teams within Delivery FunctionHe/She will report to Workstream/Process Lead

: Desired candidate should have at least 07-10 years of experience in manual/automated testing in OTC domain with rich experience in Cash Applications, Collections, Order Management, Billing tracks, Disputes. Etc.

: Should have relevant experience working in BPO ecosystem working on international projects especially Americas region.

Design and implement end-to-end testing strategies for the full OTC application suite, covering functional, regression, SIT, UAT, Integration, and performance testing.

Work closely with Process SME and stakeholders to understand complex OTC business requirements (e.g., order management, billing, accounts receivable, credit management, cash application, and collections) and translate them into detailed test plans and test cases.

Oversee and execute detailed manual and automated test cases to validate application functionality against business requirements and specifications.

Provide guidance, coaching, and mentorship to junior QA engineers, ensuring adherence to best practices and established QA methodologies.

Develop, maintain, and enhance automated test scripts and frameworks using appropriate tools (e.g., Selenium, Cucumber) to improve testing efficiency and coverage.

Identify, document, and track software defects using defect tracking tools (e.g., JIRA). Collaborate with developers and product teams for timely resolution and perform root cause analysis (RCA) to prevent recurrence and document RCA.

Use tools like SQL/Python to validate data integrity across various systems, ensuring accuracy in financial data, reports, and reconciliations (e.g., bank, general ledger, and customer accounts).

Verify that the tested applications and processes comply with relevant financial regulations, internal controls (like SOX), and audit requirements.

Provide regular, clear, and concise reports to management and stakeholders on testing progress, defect status, and overall application quality metrics.

Proactively identify opportunities for process and system improvements to enhance testing efficiency, reduce manual effort, and optimize the overall quality assurance lifecycle.

Create comprehensive training manuals, presentations, job aids, and self-service knowledge base articles that help employees understand their roles and responsibilities quickly.

Gather feedback on the clarity and effectiveness of training materials and update them as needed to reflect changes in the process or to improve comprehension.

Respond to inquiries from employees or trainers regarding documented processes, offering clarification and additional support as needed.

Lead and facilitate training sessions for diverse audiences using various methods (classroom, virtual, blended learning). This includes training for new system implementations or upgrades, and ongoing refresher training.

Work closely with department heads, process owners, IT teams, and project managers to align training initiatives with business objectives and ensure training reflects current processes and system functionalities.

Convert complex or technical ideas and system operations into clear, concise, and easy-to-understand content for the target audience.