Senior Manager, Contact Center - Escalations
Wal-Mart Canada Corp
CanadaPosted 18 days agoDiscoveredMatch locked
Full TimeCustomer Services Jobs
About the role
Position Summary This role exists to protect and restore customer trust by providing senior leadership and end-to-end accountability for Walmart Canada's Customer Escalations function. The role elevates service recovery and resolution capabilities, develops a high-performing escalation team, and connects customer experiences with business and product stakeholders to eliminate recurring issues and
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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