Manager, Contact Center - QA & Operations Excellence
Wal-Mart Canada Corp
CanadaPosted 17 days agoDiscoveredMatch locked
Full TimeCustomer Services Jobs
About the role
Position Summary This role will focus on improving the quality, consistency and efficiency of Canada Customer Care by turning customer interactions and operational performance into actionable improvements. The role provides independent visibility into service quality and operational performance, identifies root causes and systemic opportunities, and partners across Customer Care and the business t
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Skills
qa
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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