Senior macOS Migration Engineer
Who We Are
The Role
Join Kyndryl as an A Consultant and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs.
As a trusted advisor, you'll forge strong relationships with our customers, gaining deep insights into their business objectives and long-term aspirations. Armed with this understanding, you'll provide expert guidance on how technology can be leveraged to propel them towards unprecedented success. From aligning processes to technology to developing and deploying bespoke solutions, you'll be the visionary architect behind their digital transformation journey. Your expertise in application development and deployment best practices will ensure seamless integration and optimized performance.
What you will do
- Lead the technical delivery of device migration waves during your shift, ensuring operational control, adherence to runbooks and predictable throughput.
- Own shift‑level triage for device migration failures (Automated Device Enrolment (ADE) registration, enrolment, compliance, conditional access, certificate/device identity issues) and coordinate rapid remediation.
- Validate pre‑req readiness (device inventory, hardware hash readiness, targeting, Automated Device Enrolment (ADE) profile assignment, migration scheduling) and enforce "go/no‑go" criteria.
- Oversee execution of tenant transition steps for Automated Device Enrolment (ADE) where applicable (collection of hashes, deregistration/deletion sequencing, re‑registration timing, end‑user reset/re‑provision coordination).
- Manage the shift backlog in the agreed ticketing system; priortize work items by risk, SLA and cutover schedule.
- Drive strong evidence capture: logs, screenshots, reports, change records and acceptance artefacts aligned to audit and client governance needs.
- Coordinate shift handover packs (work completed, exceptions, blockers, next actions, risk list) and ensure continuity across the three‑shift model.
- Partner with the Devices Solution Architect / discipline lead to update runbooks, troubleshooting guides and standard operating procedures based on real shift learnings.
- Engage vendor/tool support channels as required (e.g., Automated Device Enrolment (ADE) / Kandji/IRU / Jamf escalation paths, migration tooling vendors where used), ensuring timely escalations with complete evidence.
- Lead post‑migration validation checks and hypercare support for device cohorts; reduce repeat incidents through root cause removal and runbook improvements.
In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose between multiple applications, including packaged solutions. Your sharp insights and discerning judgement will empower them to make informed decisions that drive their organizations towards unprecedented heights.
Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.
Your Future at Kyndryl
As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
Who You Are
Required Technical and Professional Expertise
- Minimum 7 years exp.
- M365 tenant-to-tenant device migration experience, specifically macOS.
- Strong hands-on experience with Jamf/Kandji, macOS provisioning, ADE, PSSO, compliance policies, and configuration profiles.
- Strong PowerShell and macOS scripting/automation skills.
- Experience troubleshooting device enrollment and migration issues.
- Experience with runbook-based 24x7 migration/factory operations, shift handovers, and documentation.
- Strong stakeholder communication, troubleshooting, and ownership skills.
Preferred Technical and Professional Experience
- Experience with profile/workstation migration tools such as Jamf, Kandji/IRU, or equivalent.
- Knowledge of Conditional Access and Microsoft device security controls.
- Microsoft certifications such as MD-102, MS-102, or SC-300.
- Experience with global/remote user migrations.
- Understanding of ITIL incident, problem, and change management.
Being You
What You Can Expect
Get Referred!
Not included in the source posting: benefits.
Skills
Who can apply
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