Senior Incident Manager

• Lead the response to

impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.

• Serve as the

during major outages, coordinating engineering, networking, facilities, and vendor teams.

• Act as the liaison between leadership and external teams during incidents / post-incidents to provide updates and status summaries.

• Establish clear incident timelines, triage actions, and resolution plans.

• Own the

including:

• Assisting Technical Triage

• Escalation

• Coordination

• Resolution Post-incident review

• Ensure

with internal stakeholders and leadership.

• Maintain incident response documentation and operational playbooks.

• Conduct analysis on incidents and identify patterns / trends for improvement in response and systems reliability.

• Work in an On-Call Rotation to respond to, lead, and coordinate incidents

• Work closely with:

• Data center operations

• Infrastructure engineering & operations

• Network engineering

• Platform reliability engineering

• Security operations

• Hardware and facility vendors

• Drive alignment during outages involving multiple infrastructure layers.

• Lead

and root cause analysis. Identify systemic reliability gaps and implement corrective actions.

• Track incident metrics including

• Improve incident response processes, escalation paths, and tooling by working with technical support and engineering teams..

• Contribute to

.

• Support implementation of

• Provide executive-level incident summaries and reports.

• Deliver clear, concise updates during active incidents.

• Maintain incident dashboards and operational health reporting.

• Experience managing incidents in

• Strong understanding of:

• Data center operations

• GPU compute clusters Networking and storage infrastructure

• Cloud or hybrid infrastructure platforms

• Proven ability to

• Experience with incident management frameworks (ITIL, SRE, or equivalent)

• Excellent communication and stakeholder management skills

• Experience with incident tracking and monitoring tools such as:

• PagerDuty

• ServiceNow

• Jira

• Datadog

• Prometheus / Grafana

• Experience operating

• Background in

• Familiarity with

• Experience with

• Knowledge of

• Knowledge of and experience with Incident command system (ICS)

• Experience in leading and developing incident command from stractch

• Incident Command & Leadership

• Operational Decision Making

• Cross-Team Coordination

• Root Cause Analysis

• Crisis Communication

• Infrastructure Reliability

• Reduced

for critical incidents

• Improved cross-team incident coordination

• High-quality post-incident reviews and corrective actions

• Increased infrastructure reliability and operational maturity

• Founded in 2012, with 500+ employees, and growing fast

• Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove

• We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

• Our values are publicly available: https://lambda.ai/careers

• We offer generous cash & equity compensation

• Health, dental, and vision coverage for you and your dependents

• Wellness and commuter stipends for select roles

• 401k Plan with 2% company match (USA employees)

• Flexible paid time off plan that we all actually use