Senior Director, Business Operations

• Transform the New Product Introduction (NPI) process and underlying systems to optimize speed-to-market and operational rigors
• Lead the transition from successful transformation of new product launches launches into long-term, scalable operations
• Partner closely with Product Management and Engineering to ensure accurate, high-quality operational delivery of product licensing and entitlements
• Establish executive-level governance frameworks and launch readiness councils to align cross-functional leadership across Product, Engineering, Marketing, Sales, Operations, Legal, and Finance.
• Define, monitor, and optimize key product operations performance metrics (e.g., launch cycle time, product configuration accuracy, SKU adoption, and seller friction metrics) to measure operational impact.
• Lead, build, and mentor a high-performing team of product and pricing operations professionals, fostering a culture of operational excellence, accountability, and continuous process improvement.
• Drive comprehensive change management plans - including training, stakeholder communications, and playbooks - to ensure seamless cross-functional adoption of modernized launch and pricing processes.
• Influence annual compensation planning cycles to incorporate solutions that support successful launch of new and organic products

• 10-15+ years of progressive leadership experience in Product Operations, Pricing Operations, Business Operations, or Strategic Program Management within enterprise SaaS or cloud software organizations.
• Proven track record of leading large-scale cross-functional transformations, complex NPI processes, and Quote-to-Cash (Q2C) operational strategies.
• Demonstrated experience with M&A integration - specifically integrating product suites, pricing methodologies, and operational workflows of acquired companies.
• Strong executive presence with exceptional written and verbal communication skills; proven ability to influence executive leadership and drive cross-functional alignment.
• Deep expertise in enterprise pricing structures, price book configuration, discounting models, and product hierarchy design.
• Strong analytical and quantitative skills, with a track record of using data to drive operational decision-making and measure process effectiveness.
• Expertise in change management methodologies and leading organizational transformations across global, matrixed teams.
• Deep technical and functional familiarity with Salesforce CRM, CPQ (Configure, Price, Quote), Billing, and underlying enterprise operations systems.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field required; Master's/MBA preferred.

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.