Senior Customer Order Specialist

Philips

LodzPosted Oct 23, 2026Discovered via the company's careers siteMatch locked

HybridFull time

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Job Title

Senior Customer Order Specialist

Customer Order Senior Specialist

Take end-to-end ownership of complex customer orders and ensure accurate, timely execution across the supply chain. In this senior operational role, you will resolve escalations, strengthen cross-functional collaboration and drive continuous improvement within Order Management.

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Take end-to-end ownership of complex customer orders, ensuring accurate and timely execution while proactively identifying risks, resolving issues and coordinating actions across the supply chain.

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Act as a senior operational partner within the Order Management team, handling escalations and collaborating closely with key stakeholders across Commercial Operations, Supply Chain, Logistics, Warehousing, Finance, Project Management and other functions.

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Drive operational excellence by identifying process gaps, improving ways of working and supporting KPI performance, while sharing knowledge and best practices within the team.

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Develop further as a supply chain professional through exposure to complex operational cases, cross-functional collaboration, process improvement initiatives and opportunities to strengthen your leadership and business expertise.

You're the right fit if

Experience

Several years of experience in Order Management, Supply Chain, Logistics, Customer Operations or a comparable operational environment, with demonstrated experience managing complex orders and escalations. 2.

Skills

Strong knowledge of end-to-end order fulfillment and ERP systems, preferably SAP, combined with analytical problem-solving skills, attention to detail and the ability to effectively manage priorities and operational risks. 3.

Education

Bachelor's or Master's degree in Supply Chain, Logistics, Business Administration, Operations or a related field, or equivalent relevant professional experience. 4.

Senior mindset

Demonstrated ability to take ownership of complex operational topics, independently drive issues to resolution, manage escalations and act as a trusted point of contact for colleagues and cross-functional stakeholders.

Compensation & Benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is PLN

86,400.00 - 115,200.00 PLN.

We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for 10% short term incentive, with your rewards linked to company results. We'll share the full approach with you during the interview process, so you can make a clear, informed decision.

Other benefits

Hybrid model of working
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips' products
Wide variety of trainings & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This role is office-based.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business , discover our rich and exciting history and learn more about our purpose . If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

#LI-EU #LI-HYBRID

Not included in the source posting: about the role, what you'll do.

Skills

sap

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.