Senior CRM Manager

•

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be

based on 60,000 reviews.

puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture

). •

Founded in 2017 by

and

, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. •

We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.

because the best teams are built on merit. •

AI is deeply embedded in how we work (

) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be

based on 55,000+ reviews.

puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture

).

Founded in 2017 by

and

, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.

because the best teams are built on merit.

AI is deeply embedded in how we work (

) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as

to build lifecycle programs across onboarding, activation, retention, expansion and churn prevention. You'll own Germany and Austria, two key markets in Qonto's growth strategy, and drive measurable growth and feature adoption. You'll report to Matias del Carril , our CRM & Lifecycle Lead, and work closely with local marketing, product and growth teams. ➡️ What you'll do •

You'll define and run lifecycle communications, with Germany as your primary market and Austria as your secondary one. •

You'll work with German and Austrian marketing managers and PMMs to turn local needs into CRM initiatives. •

You'll set up the processes, planning cadence and ways of working for CRM across both markets. •

You'll use AI tools to speed up campaign builds, testing and reporting. •

You'll report on conversion, feature adoption and business impact to marketing and product. ➡️ What we're looking for •

You're fluent in German and English, with a feel for local business culture and regulation. •

You've designed and run multi-step customer journeys in platforms such as Braze, Customer.io or HubSpot. •

You've launched lifecycle initiatives with marketing, product and ops, and earned senior stakeholders' trust along the way. •

You set priorities and keep momentum in a regional structure that's still evolving. •

You use AI to improve the speed and quality of campaign creation, testing and analysis. Don't tick every box? Apply anyway. ➡️ What we can offer you •

It's Qonto's #1 OKR right now, so what you build gets seen. •

German CRM is still underdeveloped, so you're writing the playbook, not inheriting one. •

You propose, implement and test your own lifecycle strategy. •

You'll work alongside three other regional CRM leads who've each built lifecycle functions from scratch. ➡️ Your future manager You'll report to Matias del Carril , our CRM & Lifecycle Lead, who has been at Qonto for 2 years. He built lifecycle functions from the ground up at AstroPay and led a regional CRM team at DeliveryHero. He brings a data-driven but creative approach, with a transparent, casual style that gives you real independence to run your own projects. At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. ------------------------------------------------------------------------------------------------------ On average,

More information on our candidate journey

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Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ( support@qonto.com ) ------------------------------------------------------------------------------ At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. ------------------------------------------------------------------------------ On average,

More information on our candidate journey