Senior Business System Analyst

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

This position is responsible for the support, enhancement, and implementation of software applications used within the organization. The role oversees and directs intermediate-scale projects or components of larger initiatives and supports the development and implementation of reporting and analytics solutions.

This role supports clinical operations across multiple lines of business, including Utilization Management (UM) and Case Management (CM), by delivering reporting, analytics, and quality initiative support to improve clinical outcomes and operational efficiency.

The position provides advanced analytical insights, identifies data and reporting gaps, develops dashboards and reports, and partners closely with clinical, operational, and IT stakeholders.

This role serves as a bridge between clinical operations and IT, translating business and clinical requirements into effective reporting, analytics, and technology solutions. The analyst will support report enhancements, cross-functional reporting alignment, and large-scale clinical program initiatives.

Success in this role requires strong analytical and problem-solving skills, effective communication and stakeholder management, and the ability to work independently while supporting complex operational analytics and decision-making.

Education

• Bachelor's Degree required
• Master's Degree preferred

Certification/Licensure

• No specific certification or licensure required

Experience

• Minimum 3 years of healthcare experience required
• Experience in project management and analytics required
• Experience supporting Utilization Management, Case Management, DSNP, or other clinical/health plan operations preferred
• Experience working with reporting tools and dashboards; SQL exposure preferred
• Demonstrated ability to translate clinical and operational requirements into analytics and reporting solutions
• Strong experience partnering with stakeholders across clinical operations, business, and IT teams
• Experience with healthcare reporting, clinical applications, data analysis, or quality initiatives preferred


We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $100,817.60 - $149,656.00 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.


Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down - $10,000

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.