Senior Business Operations Manager, Integrity, Risk, and Regulatory Operations

• Lead annual and quarterly planning, business reviews, all-hands meetings, leadership meetings, and other recurring forums.
• Prepare clear agendas, pre-reads, updates, and decision materials; bring together decisions and make sure follow-ups have clear owners and outcomes.
• Maintain a practical view of priorities, risks, dependencies, and commitments for the org.
• Improve recurring processes so leaders and teams spend less time assembling information and more time making decisions and delivering results.

• Help the leadership team schedule and prepare for important meetings, decisions, and communications.
• Synthesize input from across the organization into concise recommendations, talking points, updates, and follow-up plans.
• Keep leadership commitments moving across multiple teams and workstreams.
• Handle critical information with discretion and sound judgment.

• Own large programs from problem definition through planning, execution, launch, and post-launch improvement.
• Define the program's goals, scope, outcomes, owners, measures of success, and decision process.
• Work with partners to align priorities, resolve tradeoffs, handle dependencies, and keep execution moving without relying on formal authority.
• Partner with Analytics and operational teams to establish baselines, measure results, and adjust the approach when the data points to a better path.
• Identify risks early, recommend practical mitigation plans, and raise decisions when needed.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

• Significant experience in program management, business operations, strategy, chief-of-staff, consulting, or a related field.
• Experience leading complex, cross-functional programs with senior partners and multiple dependencies.
• Experience in a technology, marketplace, payments, risk, regulatory, compliance, Trust & Safety, or operations environment is helpful.
• Strong written and verbal communication, able to turn complex information into clear recommendations and decisions.
• Excellent organization and follow-through, with the ability to handle details while keeping sight of the larger goal.
• Good judgment when handling sensitive information and navigating ambitious priorities.
• Comfort influencing without authority and working through ambiguity or changing priorities.
• Experience partnering with Analytics or other technical teams to measure progress and impact.

• In the first 90 days, understand our priorities, stakeholders, decision forums, and current operating gaps; run key recurring forums and have started a first major project.
• By 3 months, our planning and business-review cadence is predictable, useful, and trusted by leaders, with clearer priorities, owners, risks, decisions, and follow-through.
• Within year 1, you have delivered a significant outcome through a major cross-functional program and improved at least one mechanism that makes the organization more effective and scalable.

If you like making complex work clearer and helping teams deliver important results, we'd love to hear from you!

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

• Geo-1: 156,000.00 - 210,000.00 USD Annual
• Geo-2: 140,000.00 - 190,000.00 USD Annual

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.