Staff Researcher, Payment Experiences & Pricing

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What's the role?

As a Staff Product Researcher, you will lead research across complex, ambiguous, and often cross-functional problem spaces, influencing company strategy through a deep understanding of Etsy's buyers and sellers, our marketplace experience, and the evolving commerce landscape.

You'll be a hands-on researcher and strategic thought partner - someone who can define a research agenda, execute high-impact research, connect insights across teams and data sources, and translate deep human understanding into meaningful product direction. You'll partner closely with product, design, analytics, and engineering to inform both near-term product decisions and longer-term investments.

This is a high-impact individual contributor role with influence across your group and the broader research team. You will help set research direction, mentor others, and champion a high bar for research quality and impact.

This is a full time role reporting to the Director of Research

What's this team like at Etsy?

• We're a mixed-methods team, applying a deep bench of quantitative and qualitative methods.
• Our research guides the development of buyer and seller experiences across Etsy's dynamic marketplace of unique items.
• Our insights play a key role in building confidence around product decisions and shaping our overall business strategy.
• We actively foster an inclusive team culture that promotes diversity, collaboration, and professional development.

What does the day-to-day look like?

•

Support other researchers and contribute to a culture of high-quality, forward-thinking research.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

• Deep expertise across research methods, with a track record of leading complex, ambiguous problem spaces.
• Strong research judgment, knowing when to prioritize rigor, when to move quickly, and how to design research around the decision at hand.
• Ability to develop a research agenda, not just a study plan - identifying and sequencing the highest-impact questions for a problem space.
• Strong business judgment, connecting customer needs and behaviors with product strategy, market context, and business priorities.
• Skilled communicator who can influence senior stakeholders, synthesize complexity, and communicate research as decisions and recommendations, not just findings.
• Comfortable operating at multiple altitudes - from hands-on execution to shaping broader direction, mentoring others, and elevating research practice across the organization.

• Geo-1: 171,000.00 - 231,000.00 USD Annual
• Geo-2: 154,000.00 - 208,000.00 USD Annual

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.