Senior Analyst-Operational Excellence

Gurugram, India

It's more than a career at NAB. It's about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we're ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Purpose OE Analyst will work across a range of activities that bring process transformation, enterprise workflow and intelligent automation solutions to life for our customers. You will use your lean and agile approach together with enterprise methodologies, tools and standards to lead scoping and delivery of optimised solutions that maximise customer and business value. This role works within a delivery squad, so there is an expectation that there may be movement between areas and programs of work as required. You will work closely with the Delivery Owners to ensure the solutions are successfully delivered into the business in a timely manner. §Process Modelling, Instructional Writing, High quality PowerPoint packs, graphic designs for packs, excel skills.

Essential capabilities

• Green Belt certified and experience applying the tools
• Stakeholder management skills and influencing skills.
• Knowledge of project delivery methodologies and associated tools, with working experience in Lean and Six Sigma methodologies and practices in an Agile delivery environment.
• Experience working on projects delivering changes, ideally with a business improvement focus
• Analysis & Problem Solving with demonstrable measurement techniques.
• Experience process mapping to BPMN standards (MS Visio, Signavio), developing process documentation (Standard Operating Procedures)
• Strong presentation and facilitation skills.
• Effective communication skills with the ability to synthetise data and communicate findings in a meaningful way.
• Ability to adapt to a changing environment, present challenges with alternative solutions.
• Demonstrated application of Risk Management fundamentals.
• Growth Mindset, comfortable with ambiguity and experimentation
• Understand risk, issue & dependency management.

Key Accountabilities

• Support small to medium size initiatives or support delivery of larger deliverables
• Review assigned business processes from end-to-end, and document "As is" process if not available
• Work with the Business Owners to document 'To-Be' process maps and artefacts to embed lasting process change.
• Create work instructions for the business based on business processes and requirements
• Data analysis and modelling, converting analysis into insights and recommendations.
• Produce high quality PowerPoint packs and support the development of other appropriate materials to communicate and present opportunities for relevant stakeholders
• Stakeholder engagement,
• Help support workshops, working with stakeholders to define process, identify current issues and develop future state process maps.

Ensure alignment to enterprise process methodologies, frameworks, standards and tools (including Lean Six Sigma and Agile)