Senior Administration Officer

You'll provide high-quality administrative and reception support that helps ensure the smooth operation of the department and enhances the patient experience. Your responsibilities will include:

• Welcome and assist patients, visitors and staff with professional, friendly customer service

• Manage patient appointments, registrations and administrative enquiries

• Perform general reception, filing, record management and data entry activities

• Prepare, scan and maintain accurate documentation and patient records

• Coordinate incoming and outgoing correspondence and mail

• Support departmental rostering and other administrative processes as required

• Work collaboratively with clinical and administrative teams to ensure efficient service delivery

• Contribute to continuous improvement initiatives and participate in training and development opportunities

• Maintain compliance with Mater policies, procedures and workplace health and safety requirements

You're an organised and proactive administration professional who enjoys delivering exceptional customer service in a fast-paced healthcare environment and thrives as part of a collaborative team. You will bring:

• Previous experience in an administrative, reception or customer service role, ideally within healthcare

• Strong organisational skills with the ability to manage competing priorities and meet deadlines

• Excellent written and verbal communication skills

• High level of accuracy and attention to detail

• Demonstrated ability to work effectively both independently and as part of a team

• Proficiency in Microsoft Office applications and the ability to learn new hospital information systems

• A patient-centred approach with a genuine commitment to delivering exceptional service

• Ability to remain calm, positive and adaptable in a changing environment

• Career growth opportunities across healthcare, corporate, research and leadership pathways

• Professional development and learning through Mater Education and internal development programs

• Generous salary packaging to help maximise your take-home pay

• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance

• Fitness Passport access and a range of lifestyle, retail and travel discounts

• Discounted parking and reduced prices at Mater cafés and coffee outlets

• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater . #GetBetterWithMater

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