Senior Account Manager

• Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio

• Maintain strong relationships with key clients and provide exceptional customer service

• Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics

• Collaborate with our Product and Marketing teams to align offerings with client needs and market trends

• Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption

• Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning

• Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth

• Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON

• Proven success as an Account Manager, Customer Success Manager, or similar client-facing role in a B2B SaaS company

• Experience managing client relationships at a company that delivers fraud, risk, security, or compliance solutions is a plus

• Strong understanding of account management, customer lifecycle management, and renewal processes

• Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients, executives, and cross-functional stakeholders

• Experience using CRM platforms and account management tools to manage customer relationships, track performance, and forecast business outcomes

• Analytical and technically curious, with the ability to understand client needs and translate them into effective solutions

• A proactive, resourceful problem-solver with a genuine curiosity to learn and continuously improve

• Willingness to travel for client meetings, industry events, and team gatherings as needed

SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.