Senior Account Manager, China
Flight Centre
Shanghai, China, AsiaPosted Discovered via the company's careers siteMatch locked
Full time5+ years expSales and Customer Service,Commercial
Senior Account Manager, China | Your Next Big Win Starts Here.
If you love building strategic partnerships, driving growth for top-tier clients, and turning data into game-changing insights - this role has your name on it.
At FCM, we combine cutting-edge technology with a
people-centric
mindset to transform our clients' travel programmes.
About the Opportunity
As a Senior Account Manager, you'll be the
strategic driver
behind our most important client relationships, managing complex multinational travel programs and delivering winning strategies that drive retention, growth, and value. You'll work with C-Suite stakeholders, lead program optimisation initiatives, and be the trusted advisor clients turn to for innovation and results. We are looking for a
client-centric relationship builder with strong commercial acumen
who is ready to make a real impact in a highly visible role and thrive in a fast and dynamic environment.
What You Will Do
- Manage regional travel program performance and lead complex multinational client programs to drive retention and growth
- Build strategic partnerships with C-Suite stakeholders, procurement executives, and preferred suppliers
- Own program success through governance, structure, and relationship building - be the driver of change
- Identify opportunities for program efficiencies, process improvements and innovations that deliver value
- Ensure program compliance, capture leakages and provide competitive insights
- Execute and negotiate contractual obligations to achieve agreed outcomes for all parties
- Lead webinars, customer reviews and workshops with industry expertise and market intelligence
- Analyse data, generate reports and translate insights into actionable recommendations
- Execute strategies seamlessly across functions, geographies, and time zones
Who We're Looking For
- 5+ years in post-sales B2B roles with multinational companies globally, OR 8-10 years in regional account management
- A relationship builder who connects authentically at all levels - from travel managers to C-Suite executives
- Track record of client success with excellent communication skills that influence and drive change
- Strong analytics and data interpretation skills with a solution-focused mindset
- Self-motivated with personal excellence, resilience and optimism in changing circumstances
- Excellent team player who collaborates across functions and geographies
- TMC experience? Great! (But if not, no worries - we can teach that!)
Our FCM Difference
We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:
- We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
- Work life Balance: We believe in "No Leave = No Life" so have your own travel adventures with paid annual leave and access travel industry perks
- Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
- Brightness of Future - Advance your career locally or globally
At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.
Your next big win starts here. Apply now!
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#FCMAS
Not included in the source posting: what you'll do, qualifications, benefits.
Who can apply
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