Senior Account Lead - Client Success

As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high-growth clients. Reporting to the Head of Client Success, you'll be a part of a fast-growing business that is challenging the market and doing things differently. You'll take ownership of a portfolio of ClearBank's Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for ensuring the success of our clients and driving revenue growth. And you'll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50. You will be:

• Managing and maintaining a portfolio of Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services.

• Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals.

• Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota.

• Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams.

• Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed.

• Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.

• Managing a regular cadence of communication and conduct business reviews with clients

• Previous experience in commercial/sales focused relationship management roles.

• Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to existing clients.

• Knowledge of the banking industry and financial products is required.

• Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c-suite executives.

• Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success.

• Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals.

• Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively.

• Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points.

• Ability to analyse multiple problems, develop and drive solutions.

• Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist.

• Passion for technology and being part of a fast-growing company.

• Good organisational skills and high attention to detail.

• Proactive and resourceful, able to take ownership and drive results.

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of:

• 42% of our senior management roles are held by women

• Our enhanced family leave policies

• Launching our partnership with Code First Girls

• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group