Sales Support Representative

• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include:
• Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues

• Assistance with coordinating service calls

• Assistance with tech support escalations

• Assistance with complex quality issue coordination

• Assistance with complex LCS issue resolution

• Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include:
• Guidance on product substitutions

• Concessions support and collaboration with Customer Care

• Guidance on software portal Issues

• Assistance with requests for information and form submissions

• Guidance on the advanced order notification process

• Guidance on or coordination of CustomerFirst complaint process

• Guidance on general Salesforce questions for RA sales

• Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities. Typical activities include:
• Assistance with pricing / agreements navigation and support

• Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.

• High school diploma or equivalent

• Advanced to Fluent English level for conversational interaction on daily basis.

• 2 or more years of experience in operations support.

• Experience with ERP and CRM applications - Salesforce, SAP

Modality: Hybrid

Our benefits package includes ...

• Comprehensive mindfulness programs with a premium membership to Calm.

• Volunteer Paid Time off available after 6 months of employment for eligible employees.

• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program.

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development... and other local benefits!

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.

#LI-TB1 #LI-hybri

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.