Rob UAT Test Job

About iManage 

iManage makes knowledge work smarter. Our knowledge work platform is trusted by 4,100+ organizations worldwide, managing billions of documents and powering work across 65+ countries. 

Knowledge workers face a fundamental challenge: too much information, too little time to use it well. We build technology that helps professionals find what matters, work together seamlessly, and make decisions faster. As AI becomes part of how work gets done, we focus on augmenting what people do best: thinking, creating, problem-solving, and collaborating. 

Whoever you are, whatever you do, however you work, make it mean something at iManage. 

Being a Senior UX Researcher at iManage Means... 

At iManage, we build software that helps knowledge professionals work smarter. As a Senior UX Researcher, you will uncover insights that inform product decisions, improve interaction design, and support trusted AI experiences across our enterprise platform. 

You will work closely with product managers, designers, engineers, and other cross-functional partners to understand complex workflows, identify opportunities, and reduce product risk through research. This role is a strong fit for someone energized by enterprise software, AI-powered experiences, and turning ambiguity into clear direction. 

iM Responsible For...   

• Planning and conducting generative and evaluative research across the product lifecycle, from discovery through release 
• Identifying user needs, pain points, behaviors, and workflow opportunities in complex enterprise environments 
• Partnering with product, design, and engineering to inform roadmap and design decisions, improve usability, and reduce product risk 
• Choosing the right research methods for each question, including interviews, usability studies, surveys, diary studies, and benchmarking 
• Synthesizing qualitative and quantitative data into clear, actionable insights for product and design teams 
• Creating artifacts such as personas, journey maps, and recommendations that help teams act with confidence 
• Contributing to a high-quality research repository that supports insight reuse and stronger research operations 
• Using AI-enabled tools to support synthesis and insight management while maintaining rigor, sound judgment, and appropriate data sensitivity 

iM Qualified Because I Have... 

• 3+ years of experience conducting UX research for digital products, ideally in B2B, SaaS, or enterprise software 
• Strong qualitative research skills and experience using mixed methods to answer product and design questions 
• Experience partnering with product managers, designers, engineers, and other stakeholders across multiple initiatives 
• The ability to research complex workflows and translate findings into clear recommendations for product design decisions 
• Experience with moderated and unmoderated research 
• Strong communication, facilitation, and storytelling skills, with the ability to tailor insights to different audiences 
• Experience contributing to research planning and prioritization 
• Comfort with ambiguity, iteration, and balancing immediate product needs with longer-term opportunities 
• A demonstrated ability to advocate for users while working within technical, organizational, or domain constraints 
• A bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, or a related field 

Bonus Points If I Have...   

• Experience researching AI-powered product experiences 
• Experience using AI-assisted tools in research workflows 
• An understanding of responsible AI considerations such as privacy, governance, bias, and enterprise data sensitivity 
• Experience in legal tech, knowledge management, document management, or other complex or regulated domains 

 

Individual compensation depends on qualifications, experience, and candidate location. Your recruiter will provide details about the complete offer package, including any additional compensation or benefits, during the hiring process.

Salary Range$80,000 - $100,000 USD

Equal Opportunity & Privacy

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to building a diverse and inclusive team. Studies show that members of underrepresented groups often apply only when they meet all qualifications. If you are excited about this role but your experience does not align perfectly with every requirement, we encourage you to apply.

Please see our recruitment privacy statement for more information on how we handle your personal data.