Renewals Specialist
About the role
Your Daily Adventures Will Include
• Renewal Execution: Manage renewal notifications and customer communications, making sure each one is action at each of the key milestones. Partner with AMs during weekly renewal reviews and escalations.
• Save Motion: Partner with Sales (Account Managers and Sales Leaders), Revenue Operations, BI, and Support to save renewals when a customer is at risk or has told us they intend to leave.
• Forecasting and Reporting: Maintain forecast accuracy by updating renewal values and risk indicators. Identify churn, contraction, and renewal risks early. Maintain strong CRM hygiene and renewal documentation.
• Process and Program Design: Design, maintain, evaluate, and iterate team workflows, using customer feedback to build processes that improve the customer experience.
Our Vision of You
• 2 plus years of experience in a SaaS environment.
• BA/BS degree or equivalent professional experience.
• Curious about AI and eager to apply it in practical ways.
• Experience developing processes and programs which optimize the customer experience or positively influence renewals process.
• Highly organized and self-directed, with the ability to work independently and engage confidently across all levels of the organization.
• Experience managing forecasts and metrics.
• Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk.
• Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets.
Additional information
#LI-AK1
Why You'll Love It Here
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Not included in the source posting: about the role, qualifications, benefits.
Skills
Who can apply
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