Regional Lead - Application Maintenance & Operations

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Job Description

Opportunity Summary

Regional Lead - Application Maintenance & Operations acts as the primary Technology partner for Japan Business Operations, ensuring stable, secure, and reliable performance of BD critical application landscape.

This role act as the escalation point for Business stakeholders and owns application performance, incident resolution, service continuity, compliance, security, and continuous improvement across SAP, JDE, Medicon, Dealer Portal, and compliance systems specific to the Region.

Job Responsibilities

This role ensures stable, secure, and efficient operations across BD Enterprise System Landscape and compliance processes.

Key responsibilities include:

Application & Platform Management

• Manage SAP-related activities working with global outsourced vendor and support JDE-SAP integration and data consistency
• Oversee lifecycle management (maintenance, upgrades, decommissioning) of key platforms, including: • Rebate Transaction Processing Database (including Zero Gravity), Sales data management (sell-in / sell-out / raw data), Local customer master data management, MuleSoft, and related middleware

• Ensure stability and performance of batch jobs, interfaces, and data transfers across SAP, JDNET, MDNET, EDI, Dealer Portal, and warehouse systems for both BD Japan and Medicon Japan
• Support authentication modernization (OAuth/OpenID) and platform migrations
• Maintain application availability through proactive monitoring, capacity management, and incident prevention

• Own resolution of production issues across applications such as SAP, JDE, MuleSoft, MDNET/JDNET, Dealer Portal, and reporting tools
• Troubleshoot and resolve data flow issues between systems (e.g., SAP &rarr MuleSoft &rarr WMS / Dealer Portal)
• Manage recurring operational issues including: • Invoice processing failures, batch job failures, and table locks
• Data inconsistencies, transfer failures, and integration delays

• Coordinate Application Managed Services (AMS/AMO) vendors and outsourcing partners to ensure SLA adherence
• Lead root cause analysis and stabilization activities to improve system reliability and recovery time

• Lead coordination and issue resolution with global and local vendors
• Manage escalations across multiple vendors and ensure timely remediation
• Provide high-touch governance to ensure vendor delivery meets Japan-specific expectations in quality, speed, and precision
• Align vendor priorities with Japan business needs and operational requirements
• Bridge communication between global IT teams and local business stakeholders, including language and cultural alignment

• Oversee Japan-specific and externally hosted platforms including: • MD-NET and JD-NET
• 3PL Warehouse Management System (WMS)

• Ensure seamless interoperability between SAP, MuleSoft, legacy systems, and third-party platforms
• Support data exchange integrations (e.g., distributors, 3PL, external partners)

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• Support business and TDS members during internal and external audits and drive remediation actions
• Ensure compliance with corporate security standards and regulatory requirements
• Lead vulnerability remediation activities, including OS patching, certification renewals, and risk exception handling
• Maintain governance over Japan systems, including security, data integrity, and operational controls
• Manage MD-Net and JDNET certification renewal

• Identify and implement automation opportunities to improve operational efficiency
• Support initiatives such as • Automated invoice generation (e.g., SAP PDF automation)
• Process optimization for data handling and system monitoring

• Facilitate automation ideation and weekly tracking of automation initiatives
• Collaborate with business and technical teams to introduce scalable AI-driven or rule-based solutions

• Partner with business stakeholders to address operational and system-related challenges
• Support ad-hoc requests and solution development for existing applications
• Recommend enhancements or new solutions based on clear business cases
• Drive improvements in business processes such as order management, billing, and distributor operations
• Support key initiatives including employee ID consolidation, data validation, and distributor data accuracy

Qualifications & Experience

The ideal candidate will have strong operational ownership, enterprise application expertise, vendor management capability, and experience managing complex, business-critical IT environments.

Key qualifications include:

• Leadership & Stakeholder Management:

Strong ownership of operational stability, service delivery, vendor coordination, problem solving, communication, and escalation management in a global, multi-system environment. •

• Japanese (fluent but native preferred); English (business proficient)

Education

• Bachelor's degree in business, technology, or a related field is strongly preferred

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