Real Time Analyst
WNS Global Services
South AfricaPosted Discovered via the company's careers siteMatch locked
Full-timeCustomer Services Jobs
About the role
Job Description Monitoring of agent queues and generate performance reports to identify performance trends. Collect and analyze data at regular intervals for reporting, as well as track and update any organization changes both on the client and vendor side. Monitor agents' adherence to schedule and prepare team roster in advance to ensure operational efficiency. Required to standardize mechanism f
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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