Quality Assurance Analyst
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Winnipeg region, ManitobaPosted Discovered via the company's careers siteMatch locked
Full-timeCustomer Services Jobs
About the role
About the Job We're changing the way people think about customer service, and we need your help! We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst, You Will... Coach CSRs/Tier 2s on quality of ser
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
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