Professional Services Engineer 1

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers
• Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development
• Primary technical resource for customers and partners during the deployment process, including technical troubleshooting
• Engage with multiple constituents at the customer organization - Business and IT
• Perform technical needs assessments of customer and/or partners
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
• Perform other projects and responsibilities, as assigned

• Bachelor's degree, or combination of education and relevant experience
• CCNA certification or equivalent with history of networking and routing experience
• Aptitude and desire for technical learning and growth
• Strong experience in customer facing implementation roles - customer advocate
• The ability to multi-task: researching product capabilities, and balancing priorities for multiple projects and customers on a daily basis.
• A broad understanding of current IT infrastructure practices
• Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration
• Strong background and hands-on experience with at least 2 or more of the following networking technologies (FW, switch etc): Cisco, Juniper, Check Point, Palo Alto or Fortinet
• Experience developing processes and managing projects in a technology-based service organization
• With current and in-depth experience in two or more of the following areas • Small to medium sized business environment networking practices
• Endpoint deployment and management (Mac, Windows, Linux)
• Microsoft Active Directory (Group Policy, Server Administration, etc)
• Virtualization technologies
• Firewall technologies
• Cloud Platforms - AWS, Azure, GCP

• Fanatical devotion to customer service, business quality, and data security
• Assist with developing processes and managing projects in a technology-based service organization
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
• Excellent organizational skills and written/oral communication skills
• The ability to be flexible and work in a rapidly changing environment is required
• This is an in office position - candidates can sit in Eden Prairie, MN, San Antonio, TX, or Waterloo, Ontario, Canada - any are fine as we require team members work from a corporate office
• Some travel may be required - up to 5%. Passport is required.

• Linux CLI
• Python, Powershell / General scripting experience

: Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that - by protecting people's and organizations' sensitive data and seeking to end cyber risk - we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here .

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR").  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

The base salary range for this job family is 62,100 to 225,900 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.