Principal, Value Realization

• Own the post-sales Value Realization workstream across League's full customer portfolio - picking up pre-sales business cases at contract go-live and driving measurement of committed outcomes through the full contract term

• Translate pre-sales value commitments (business cases, ROI models) into post-sales measurement frameworks, defining the KPIs, leading indicators, and lagging indicators that track League's impact.

• Lead regular value review sessions with customer executive stakeholders, co-presenting performance data with the account manager and narrating the business outcomes League has enabled.

• Partner with account teams to identify value gaps, at-risk accounts, and expansion signals based on value attainment data.

• Build and maintain a library of value stories, benchmarks, and proof points that can be leveraged across the sales cycle and customer lifecycle.

• Develop scalable frameworks, templates, and playbooks that enable the broader post-sales organization to run value realization programs consistently.

• Collaborate with Product and Solution Engineering to feed customer outcome data back into the product roadmap and solution design process.

• Stay current on industry trends in digital health, payor, provider, benefits administration, and member engagement to contextualize League's value within the broader market.

• Present findings and recommendations to senior internal and external stakeholders, influencing strategic decisions with data-backed insights.

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• Ensure access management is performed in compliance with your role and responsibilities.

• Execute League's policies and procedures within your team and engagements.

• Notify HR, Legal, Compliance & Security of any incidents, breaches, or policy violations.

• Comply with Information Security Policies.

• 6+ years of experience in management consulting, customer strategy, business value consulting, or strategic account management - ideally in healthcare, health-tech, or enterprise SaaS.

• Demonstrated ability to operationalize pre-sales ROI commitments into post-sales measurement frameworks, including ROI models, KPI dashboards, and value tracking programs for complex enterprise customers.

• Strong analytical skills; comfortable working with customer data, utilization metrics, and engagement analytics to construct compelling value narratives.

• Exceptional executive communication and storytelling skills - you can distill complex data into clear, persuasive narratives for C-suite audiences.

• Experience working with large, matrixed organizations (Fortune 500 or equivalent) and navigating multiple stakeholder groups.

• Proven ability to work cross-functionally with Product, Engineering, Sales, and Customer Success teams to deliver on customer outcomes.

• Experience in digital health, employee benefits, consumer engagement, or health insurance (major payors, pharmacy retailers, or health providers) strongly preferred.

• Startup and/or growth-stage technology experience is a plus.

• Comfortable owning high-stakes engagements end-to-end, taking pre-sales commitments at contract execution and making them trackable and defensible.

• Demonstrated experience using AI tools in a practical, responsible way

• Curiosity and openness to experimenting with new technologies

• Ability to balance efficiency with quality and sound judgment

Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com .

Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.

• A recruiter (not a computer) reviews all applications at League.

• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.

• The final step is an offer, which we hope you will accept!

• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Here are some additional resources to learn more about League:

• Learn about our platform, leadership team and partners

• Highmark Health, Google Cloud, League: new digital front door to seamless care

• Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors

• League raises $95 million USD in Series C to build world's leading healthcare CX platform

• Forbes x League: The Platformization Of Healthcare Is Here

• Fast Company x League: If we want better innovations in healthtech, we need more competition