Principal Software Engineer, Platform Services (PMTS)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Summary Design, build, and maintain the backend services, APIs, data-platform automation, and AI platform / agent systems behind our data products. This is a

role: distributed Python services, streaming. LLM/agent runtimes on AWS, RAG pipelines, and the dbt/Airflow automation that powers a Snowflake-based lakehouse. You will work inside the Developer Experience team, whose mandate is to build the tooling, "paved paths," and automation that let internal data teams ship

tables in a

(Bronze → Silver → Gold → Semantic Views). •

-

(Cloud on Fusion) with data contracts, tag-driven governance, and automated project-evaluation checks. •

-

; DAGs and schedules authored and deployed through platform tooling and CI (metadata driven). •

and reusable utilities (dbt, Iceberg operations, Snowflake load, REST API based ingestions, etc.) that abstract the platform for data teams. •

-

for data observability (monitors as code) and centralized governance (tagging, lineage, PII classification, cataloging). •

, centralized LLM Gateway, and

. •

),

IaC,

CI/CD, containerized builds, structured logging, metrics, and tracing.

, and event-driven

pipelines and

so agent quality, latency, and cost are measurable and regressions are caught before release. •

services,

and shared utilities that data teams use as their day-to-day interface to the platform. •

flows (per-user 3LO, token vaulting, session binding), least-privilege

and per-user identity/RBAC across services and agents. •

,

for server-side development; solid grasp of relevant frameworks and the

model. •

REST (and/or gRPC), request/response and streaming patterns, pagination, versioning, idempotency, and backward-compatible contracts. •

SQL and data modeling, query optimization and indexing, transactions, connection pooling; relational, warehouse (

), and NoSQL/key-value (

) stores. •

caching strategies, background jobs/workers, queues and event-driven processing, rate limiting, retries/backoff, and timeouts. •

profiling, load handling, latency/throughput trade-offs, graceful degradation, and designing for failure. •

; ability to reason about time/space complexity. •

programming (async/await, threading, event loops) and their failure modes. •

(unit, integration, end-to-end) and testable design;

; CI/CD (

chunking, embeddings, vector search, hybrid search, reranking, grounding/citations, context-window management, retrieval evaluation. •

eval harnesses, guardrails, tracing/observability, token/latency/cost optimization. •

prompt injection, data exfiltration, PII handling, per-user identity/RBAC enforcement.

and/or applied RAG. •

. •

/ open table formats and lakehouse patterns. •

or other BI integration. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.