Principal Presales Engineer

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions

• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively

• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products

• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation

• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.

• Excellent communicator and presenter able to gain audience confidence

• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.

• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution

• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.

• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment

• Previous software development experience in one or more of the following areas:

• Backend (Java, C#, Node.js, Python, PHP)

• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)

• Building with REST APIs

• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences

• Experience with new business accounts and evangelizing new use cases and technology

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

• Previous experience in Telecom, SIP, Contact Center, or Security

• Experience with sales methodologies

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.

• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.

• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.

• This role may be eligible to participate in Twilio 's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

• This role is eligible to earn commissions.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.