Principal Operations Analyst – Flex Business Partner

• Lead the planning and execution of

, aligning stakeholders, milestones, dependencies, and outcomes across Product , GTM and Operation team s

• Operationalize strategic programs by translating business objectives into

• Manage programs from design through launch, adoption, and optimization using detailed project plans, defined milestones, dependencies, owners, and timelines to ensure all activities are completed on schedule and rollouts are seamless

• Define, track, and drive accountability to

, using insights to identify adoption gaps and improvement opportunities

• Develop and maintain business requirements, integrated project plans, implementation roadmaps, and readiness plans for new or evolving programs

• Proactively

, escalating issues early and driving mitigation plans to protect timelines and rollout readiness

• Partner cross-functionally to resolve process and system gaps and implement durable solutions - not just recommendations

• Document current- and future-state processes to establish scalable playbooks, controls, and operational standards

• Assess downstream impacts to the field organization and drive targeted communication, enablement, and change adoption as needed

• Proven project management experience leading complex, cross-functional initiatives between Product organizations and Go-To-Market teams, with a record of delivering milestones and rollouts on time

• Demonstrated success operating as a

, prioritizing work effectively across multiple high ‑ stakes initiatives

• Strong

, with the ability to break down complex or ambiguous issues into executable actions

• Track record of

and improving operational discipline at scale

• Ability to influence across multiple functions and leadership levels

• Data ‑ driven mindset with experience defining KPIs and using insights to guide leadership decisions

• Comfortable operating in fast ‑ paced , high ‑ growth , and evolving environments

• Bachelor's degree required ; advanced degree a plus

• 7 + years of progressive experience in operations, business analytics, or a related field within a technology or high ‑ growth environment

• Proven success managing and executing high-impact initiatives that require cross-departmental alignment, disciplined milestone tracking, risk management, and on-time delivery

• Strong written, verbal, and executive ‑ level communication skills

• Ability to work independently with minimal oversight while partnering effectively across teams

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

CA generally ranges: $166,380-$249,570 All other locations fall under our General State range: $145,947-$218,921

Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.