Principal Expert, US Insurance Industry

• Your work sets the standard. What you define as good will be used by insurance customers, partners and AI agents across the platform.

• You see the impact. Take a process from discovery to a working solution in days, then keep improving it.

• You're building something new. Help decide which lines of business we go after next and how we measure the success of AI-designed processes.

• Own the quality of insurance process knowledge, designs and solutions across Property & Casualty and Life & Annuity.

• Decide what needs fixing first, review changes before they go to customers, and sign off when a process is ready.

• Work with industry experts, partners and reviewers to maintain and improve quality.

• Build a library of real insurance use cases covering claims, FNOL and triage, total loss, endorsements, life claims, medical records, disability claims and new business NIGO.

• Define test cases, scoring criteria and expected answers to evaluate every new AI model and product release before it reaches customers.

• Evaluate AI outputs at every stage, from process knowledge and process maps to design documents and working solutions.

• Work with applied scientists and engineers to make sure automated AI evaluations match expert judgment, so we can scale quality checks without relying on manual reviews for everything.

• Review actual outputs, identify common failure types across regulation, coverage, workflows, data and terminology, and prioritise them based on customer impact.

• Turn recurring failures into reusable test cases and make sure fixes work before they go live.

• Share clear updates on quality, key issues and progress with leadership, product teams and customers.

You'll work in a small, senior team of automation consultants, engineers and applied scientists, working directly with customers.

• Work with insurance carriers, MGAs and consulting partners to understand how their claims and underwriting teams operate, and test our designs against real processes.

• Join consultants and engineers on customer deployments and use what you learn to improve our benchmarks and evaluations.

• Run a regular review cycle, roughly every two weeks, to assess outputs, prioritise fixes and track improvements.

• Join customer and partner meetings.

• Extensive experience (typically 12+ years) in US insurance, ideally starting hands-on in claims and moving into claims operations senior or mid level roles.

• Deep P&C or Life & Annuity knowledge across the lifecycle

• Working knowledge of US claims regulation: unfair claims settlement practices, state acknowledgment and payment deadlines, total-loss and salvage rules, and market conduct exams.

• Experience mapping or redesigning claims or policy servicing operations: queues, handoffs, SLAs, exceptions, fraud referral and QA.

• The confidence to review complex documents quickly, spot what's plausible but wrong, and explain exactly why.

• Life & Annuity or disability expertise: contestability, beneficiary determination, unclaimed property, suitability, and underwriting evidence such as medical records.

• Experience evaluating AI or automation output: writing test cases, rubrics or reference answers, or running QA or validation programs.

• Experience with insurance AI, claims automation or document intake programs.

• Comfort with data and light technical work, such as spreadsheets, data analysis or prompting AI tools.

• Experience leading or calibrating a team of reviewers, auditors or claims QA specialists.

• Commercial lines, workers' compensation, employee benefits or broker/MGA experience.

Maybe you don't tick all the boxes above - but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes - and passion can't be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy .