Performance Management Analyst Senior

What You'll Do:

• Monitor, analyze, and report on business unit performance measures related to contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance. Prepare regular reports, dashboards, scorecards, and root cause analyses to support management decision-making.
• Monitor contractor adherence to contractual terms, scopes of work, service level agreements, and company standards. Identify performance gaps, evaluate trends, and recommend corrective actions and continuous improvement initiatives.
• Review contractor invoices for accuracy, contractual compliance, and appropriate cost allocation. Serve as a liaison between business unit personnel, contractors, and corporate support organizations to resolve contract administration and invoicing issues.
• Analyze operational data, service requests, work orders, customer feedback, and business processes to evaluate performance, identify opportunities for improvement, and implement process enhancements.
• Develop, maintain, and enhance automated reporting tools, performance dashboards, compliance scorecards, and other business analytics solutions to support data-driven decision making.
• Monitor contractor compliance requirements, including training, certifications, licensing, insurance documentation, and other contractual obligations. Maintain accurate compliance records, reports, and supporting documentation.
• Support planning, budgeting, forecasting, and variance analysis activities for operating and capital expenditures. Monitor spending trends and provide recommendations to improve financial and operational performance.
• Conduct benchmarking studies, vendor evaluations, and performance reviews to identify best practices and opportunities to improve contractor and business unit performance.
• Support contract lifecycle activities, including performance reviews, renewals, amendments, compliance monitoring, and vendor governance processes.
• Prepare analyses, reports, and recommendations for leadership that clearly communicate operational performance, risks, financial impacts, and progress toward organizational objectives.
• Collaborate with business units, corporate groups, and contractors to ensure consistency in reporting, performance measurement, compliance, and alignment with corporate goals.
• Facilitate the completion of required compliance activities, including Sarbanes-Oxley (SOX) reviews, audits, and related documentation requirements.
• Perform special studies, investigations, analyses, and assignments as required.
• Demonstrate the highest standards of safe and ethical behavior, support the Company's Corporate Compliance Policy, and exhibit behaviors consistent with AEP's Values and Cultural Pillars.

What We're Looking For:

Bachelor's degree in accounting, finance, economics, business administration, math, statistics or related field.

Work Experience requirement listed below:

Minimum of 5 to 8 years' experience in performance management activities or distribution operations or business analytics or process improvement. Ability to organize and present data in a meaningful way and communicate effectively, verbally and in writing, is required.

Preferred Qualifications:

• Physical demand level is Sedentary
• Proficiency in Microsoft Office applications and familiarity with financial systems such as Business Objects are desirable.
• Advanced degree preferred but not required Some travel required.
• Key Competencies: Communication, Initiative, Adaptability/Flexibility, Creativity, Planning/Organizing and Understanding the Business and Competition.