People Operations Specialist

• Act as the first point of contact for employee inquiries, managing and resolving requests through our ticketing system within defined SLAs, and support benefits administration and documentation updates

• Provide day to day support across the employee lifecycle, including onboarding, offboarding, contracts, benefits, visas, leaves and data changes, across our multi entity setup

• Input and validate employee data in Personio, supporting accurate and up to date digital employee files across our entities

• Prepare basic payroll mutations, such as salary changes, allowances, deductions and leave requests, and support the payroll accuracy process

• Coordinate onboarding and offboarding tasks end to end, ensuring a smooth and unified experience for new hires and leavers

• Assist in creating and maintaining People Ops documentation, templates and checklists, and help spot opportunities to streamline manual steps in the processes you run

• Maintain data accuracy and contribute to monthly reporting

• Escalate non standard, high risk or complex issues to the Team Lead with clear context

• Build growing knowledge of People Ops processes, compliance requirements across our entities, and HRIS capabilities

• Collaborate closely with People Business Partners, Talent Acquisition, managers and other business stakeholders to provide high quality operational support

This role requires at least 3 years of experience in a People Operations or HR Generalist role, including a mandatory minimum of 2 years of experience in the Dutch market with Dutch labour law. We are not able to consider candidates without this experience. You are reliable, detail oriented, and genuinely care about getting things right for the people you support. You are comfortable owning recurring processes end to end, but you also know when something is outside the standard playbook, and loop in your Team Lead with the context they need to make fast decisions.

• Ideally gained in a fast paced, tech or scale-up environment

• Comfortable managing administrative processes across multiple entities

• Strong prioritization and attention to detail, able to handle multiple open threads at once without losing accuracy

• Excellent written and verbal English communication skills

• Exposure to HR practices in other European countries

• Experience with HRIS systems, EOR services or ticketing systems

Every contract you process, every question you answer and every onboarding you coordinate shapes how people experience Bitvavo, from their first day to their last. That's real impact. If you're someone who takes ownership, delivers and lifts the team around you, come and make it happen with us! At Bitvavo, we believe that diverse perspectives drive innovation, foster creativity, and lead to better outcomes. We are committed to building a team that reflects the diversity of the communities we serve and creating an inclusive environment where everyone can thrive. We welcome applicants of all backgrounds, identities, and experiences. Regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or any other characteristic. Join us and be part of a team that values and celebrates your unique contributions.

Bitvavo does not accept resumes from staffing, search, or recruitment firms without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.