Payroll Lead

• Own end-to-end payroll delivery across assigned EMEA countries and India.

• Ensure accurate and timely payroll processing, including gross-to-net calculations, payments, taxes, statutory deductions, benefits, and reporting.

• Manage payroll calendars, approvals, funding requirements, and operational controls.

• Monitor payroll performance and service levels while ensuring a high-quality employee experience.

• Support employee payroll inquiries and issue resolution.

• Maintain expertise in payroll legislation, taxation, social security, and statutory requirements across EMEA and India.

• Ensure compliance with local regulatory requirements and payroll governance standards.

• Partner with Tax, Legal, HR, and external advisors to assess regulatory changes and mitigate payroll-related risks.

• Support payroll audits, reconciliations, and ongoing compliance activities.

• Manage relationships with third-party payroll providers and local payroll partners.

• Establish and monitor SLAs, KPIs, escalation processes, and service quality standards.

• Lead issue resolution and root-cause analysis for payroll-related challenges.

• Support payroll vendor assessments, implementations, transitions, and RFP processes.

• Serve as the primary payroll SME for EMEA and India.

• Partner closely with HR, Finance, Accounting, Treasury, Tax, Benefits, HRIS, and IT teams.

• Communicate payroll risks, recommendations, and operational updates to key stakeholders.

• Build strong partnerships with regional business leaders to ensure alignment and compliance.

• Support optimization of payroll technologies and integrations, including Workday, payroll platforms, time and attendance systems, and financial systems.

• Ensure payroll data integrity, controls, and interface accuracy across systems.

• Participate in payroll system implementations, upgrades, testing, and enhancements.

• Drive automation, standardization, reporting, and continuous improvement initiatives to improve payroll accuracy, efficiency, scalability, and employee experience.

• Bachelor's degree in Finance , Accounting, Human Resources, Business, or a related field preferred.

• 6 + years of progressive payroll experience, including multi-country payroll operations.

• Strong experience managing payroll across EMEA and India.

• Deep understanding of payroll legislation, taxation, social security, and statutory compliance requirements.

• Experience managing third-party payroll providers and complex vendor relationships.

• Experience working with payroll and HRIS systems and integrations.

• Strong analytical and Excel skills.

• Experience supporting payroll audits, controls, reconciliations, and compliance requirements.

• Excellent communication and stakeholder management skills.

• Ability to work effectively across global teams, cultures, and time zones

• Experience with Workday HRIS.

• Experience with NetSuite or other ERP platforms.

• Experience implementing or transitioning payroll providers.

• Experience with global payroll platforms such as ADP or similar solutions.

• Project management experience.

• Professional payroll certification (CPP, CIPP/E, or equivalent).

• Experience supporting payroll transformation, automation, or global payroll consolidation

• Standard schedule: Monday through Friday, 40 hours per week, generally from

.

• Flexibility to support EMEA and India time zones, including occasional early morning or evening meetings during payroll cycles and critical business periods.

: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.