Outside Account Manager (Kansas City, MO)

• Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships.
• Effectively diagnose opportunities for each dealership while determining the investment and ROI for each.
• Assess, reinforce and implement processes and elements across the service lane.
• Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and service products.
• Analyze and identify training needs of dealership staff.
• Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
• Conduct market competitive shops and analysis to provide market competitive price information/positioning.
• Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
• Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives.
• Collaborate with the dealership to optimize merchandising components.
• Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
• Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
• Resolve customer service issues related to any account activity.

Other Duties as Assigned

Job Requirements

• Bachelor's degree or equivalent work experience required
• Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
• Prior experience selling and project managing a book of business
• Skilled at taking in many inputs, prioritizing, coordinating resources and executing
• Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
• Relatable across the dealership and good communication with management and Dealer Tire internal
• Be located in assigned territory
• Proficiency at intermediate level with all Microsoft Office products required
• Strong and quick assessment skills with ability to critically think in the moment and add value
• Strong customer relationship skills and ability to sell at the top
• Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Physical Requirements

• Standing for long periods of time
• Frequent bending, crouching, and twisting
• Extensive driving and traveling to customer accounts (up to 80%)
• Travel by vehicle and/or airplane
• Occasional lifting up to 50 pounds

Drug Policy

• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .