Order Fulfillment Specialist, Customer Logistics

In this role, you will bring a bold enterprise mindset, connecting daily decisions and continuous improvement ideas to company strategy and broader business goals. You will build strong partnerships across internal teams and customers to deliver service excellence and make a positive impact every day.

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires.

In this role you will:

• Analyze and validate daily EDI and manual orders for pricing, constraints, and sourcing accuracy.
• Provide daily tactical support to customers, Sales, and broker partners to drive issue resolution and day-to-day execution.
• Partner with supply chain teams to improve product availability, fill rate, on-time delivery, and order accuracy.
• Monitor customer scorecards and KPIs, identify root causes, and coordinate corrective actions.
• Use data and cross-functional collaboration to improve service, cost, and productivity.
• Monitor carrier and warehouse provider performance against customer and Smucker service goals.
• Support Customer Financial Services
• Use approved reporting, automation, and AI tools responsibly; validate outputs and protect confidential information.

Minimum Requirements:

• Bachelor's degree
• At least 1 year of related business experience
• Ability to thrive in a fast-paced environment with a proven track record of successful prioritization to focus on key value-added activities
• Strong leadership skills including interpersonal capabilities - the ability to engage and influence
• Problem solving and analytical expertise in managing complex business situations and achieving objectives

Additional skills and experience that we think would make someone successful in this role:

• CPG Industry Experience
• Data visualization tool experience (i.e., Spotfire, Tableau)