Operations Tech Lead

Team Leadership & Shift Management

• Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;

• Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs;

• Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates;

• Monitor team performance, provide real-time coaching, and identify development opportunities for analysts;

• Foster a culture of ownership, accountability, and continuous improvement within the team.

Infrastructure Operations & Incident Management

• Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software ;

• Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;

• Ensure rack and stack activities , hardware installation, and in-cabinet maintenance are executed to the highest standards;

• Validate and improve out-of-band management configurations ( IPMI/BMC ) across the infrastructure fleet;

• Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;

• Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases;

Documentation & Process Improvement

• Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures;

• Identify process gaps and propose improvements to the Operations Manager;

• Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.

• Advanced English communication skills ( B2 or higher );

• Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment;

• Deep expertise with server hardware , including diagnostics, replacements, upgrades, and fleet management;

• Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU) , and remote hands coordination;

• Advanced knowledge of Linux system administration ( CentOS, Ubuntu , or similar), including scripting, automation, and performance tuning;

• Solid knowledge of Windows Server environments;

• Strong familiarity with RAID technologies , disk provisioning, and storage troubleshooting;

• Strong incident command skills with demonstrated ability to lead resolution during critical events;

• Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;

• Bachelor's degree in Computer Science, Information Systems, or equivalent working experience;

• Prior experience in a team lead or senior role within a data center operations environment is strongly preferred.

Nice to Have:

• Experience with automation and scripting tools ( Python, Bash, Ansible ) applied to infrastructure operations;

• Familiarity with DCIM or asset management platforms;

• Experience coordinating with multiple data centers or PoPs simultaneously;

• Background in ISP or cloud infrastructure environments.

• Flexible working environment - a remote-first culture with coworking options available

• Generous leave plans - including, parental leave, birthday leave, and a purchased annual leave program

• Health and wellness support - through a wellness allowance and employee wellbeing initiatives

• Comprehensive learning support - generous study and training allowance plus paid study leave

• Creative, modern workspaces - designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes

• Motivated, inclusive team - work alongside industry experts and fresh talent

• Recognition programs - celebrate achievements with our Legend and Kudos award