Operations Team Leader

• Supports the manager by taking supervisory responsibility for day-to-day coordination of team activities, ensuring that processes and procedures are completed promptly and consistently, and that team efforts align with company goals and regulatory requirements.
• Lead and coordinate daily operations across air, road, and ground linehaul functions, including cross-border and in-country transport scheduling, ensuring timely and efficient movement of goods.
• Oversee hub operations, dispatch (including heavy weight), feeder operations, and manifesting processes to maintain service quality and operational accuracy.
• Manage air operations planning, performance, and audits, ensuring compliance with internal standards and regulatory requirements.
• Supervise property, facilities, and administrative support functions to ensure smooth infrastructure and resource availability.
• Drive service assurance and network control initiatives to uphold high standards of customer satisfaction and operational reliability.
• Collaborate with customer service and support groups to resolve issues promptly and enhance the overall customer experience.
• Monitor and manage contract sourcing, vendor relationships, and GSP (Global Service Provider) performance for both domestic and international operations.
• Utilize reporting and analysis tools to track KPIs, identify trends, and implement quality and process improvement initiatives.
• Apply strong leadership, planning, and decision-making skills to manage teams, allocate resources, and meet departmental goals across multiple locations or regions.

• Have relevant experience in the logistics industry with an overall experience of 10 to 12 years.
• Experience in People Management atleast for 2 to 3 years.
• Excellent verbal and written communication.
• Good in Analytical Skills & Numerical Skills
• Presentation Skills & Interpersonal Skills
• Judgement & Decision-Making Skills
• Team building skills
• Problem Solving skills
• Planning & Organizing Skills
• Accuracy & Attention to Detail

Leadership Skills;Team Working Skills;Problem Solving Skills;Planning & Organizing Skills;Accuracy & Attention to Detail

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.