Operations Manager (Job ID: SORDEE2R)
InsideOutVAS
ColombiaPosted about 1 month agoDiscoveredMatch locked
RemoteFull TimeOperations
About the role
IMPORTANT - Watch this quick Loom video on how to get hired:
C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
Operations Manager
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Job ID
SORDEE2R
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Industry
Lifestyle
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Location
LATAM
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Job Status
Full Time
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Work Schedule
You must be available Monday-Friday 11:00 AM-8:00 PM EST (2 Mondays per month: 12:00 PM-9:00 PM EST for group orientation support). Weekend availability required to log in for 5 minutes on Saturday and 5 minutes on Sunday to post on social media.
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Salary
$1500
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Target Start Date
ASAP
About the Client
The client is a women's health and wellness coaching company behind their Fit & Fulfilled Academy - a group coaching program helping busy women lose weight, build sustainable habits, and transform their lives. They are a small, high-functioning team that moves fast, cares deeply about their clients, and holds themselves to a high standard in everything they do.
Their clients trust them with their money, their goals, and their time - and the person running the operations plays a huge role in honoring that trust. They are looking for someone who feels that weight and rises to meet it.
About the Role
We're looking for a self-driven, detail-oriented Operations Manager to take full ownership of the backend operations of our business.
We have clear SOPs, templates, and video tutorials for every process. What makes someone exceptional in this role is the ability to follow those processes with precision, catch the small things before they become big things, and bring genuine curiosity to understanding how and why everything works. This is a role for someone who finds real satisfaction in a well-run operation - and takes personal pride in being the reason it runs well.
Key Responsibilities
- Client operations - onboarding, system access, offboarding, and membership management
- Payment management - monitoring failed payments, processing disputes, handling cancellations, and escalating when necessary
- Content scheduling & QA - scheduling emails, community posts, and social content; auditing for accuracy before anything goes live
- Community support - monitoring and responding to client messages and DMs
- Podcast & video production support - editing, uploading, and publishing weekly podcast episodes across platforms
- Applicant outreach - reviewing applications and sending outreach via text following specific qualification criteria
- Reporting - weekly payment reports, performance tracking, and daily status updates to leadership
- System maintenance - keeping Airtable, ClickUp, and other platforms accurate and up to date
Exceptional Attention to Detail
This is the #1 quality we are hiring for. You naturally catch the typo, the wrong date, or the skipped step. You verify everything before you submit and hold yourself to a standard that goes far beyond "good enough."
Ownership Mentality
You manage your role like it is your own business. You don't wait to be told what to do next. You see something that needs to be handled, and you handle it.
Radical Accountability
You own your mistakes cleanly - no excuses, no deflecting. You focus 100% on solutions, not explanations.
Genuinely Curious
You want to understand why a process exists, not just blindly complete the task. You ask thoughtful questions that make your work better and the team stronger.
Self-Sufficient
You are a natural problem solver. You read the SOP, watch the tutorial, and figure it out independently before asking for help - but you know exactly when to ask a clarifying question rather than assume.
Proactive Communicator
You give updates before they are requested, flag potential bottlenecks early, and keep leadership in the loop without being chased.
One small thing
Somewhere in your application, include the phrase
"detail is my default."
It's a simple ask - and exactly the kind of thing the right person won't miss.
Proven Track Record
Prior experience in an operations, OBM, VA, or executive assistant role where you were fully trusted to run backend systems and work independently.
System Execution
Demonstrated experience strictly following detailed SOPs in a fast-paced environment.
Core Tools
Proficiency with Gmail and hands-on payment processing experience (any platform - though Stripe experience is a massive bonus).
Operations & PM
Airtable · ClickUp · Slack · Google Drive · Docusign · Zoom
Marketing & Tech
Kajabi · Flodesk · Canva · SimpleTexting · Acuity · Pickaxe
Media & Social
Riverside · Buzzsprout · YouTube Studio · CapCut · Facebook · Threads
Finance
Stripe · PayPal
Originally posted on Himalayas
Not included in the source posting: qualifications, benefits.
Skills
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Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.