Operational Resilience & Technical Content Intern

The Technical Content Engineering and Operational Resilience Engineering intern at Cboe will be an integral member of a unique, multi-disciplinary team, applying an AI and automation-first approach to technical content delivery and operational resilience while gaining a fundamental understanding of financial exchange technology and market structure.

As an intern, they will gain industry standard incident management skills, providing related support through investigation, follow up, documentation, record management, reporting, and process improvement including AI and automation engineering. They will also gain collaboration and organization skills, familiarity with modern documentation technology, and financial industry knowledge through AI and automation supported delivery of high-quality communications in both human-readable and machine-readable formats. They also may participate in ongoing Operations Project Management projects.

Your responsibilities and learning objectives will be:

As a combined Technical Content Engineering and Operational Resilience Engineering intern, you will have duties and learning opportunities across both discipline areas, as well as within the greater Operations group.

Operational Resilience Engineering Duties

• Engage in active incident investigations during the actual event and throughout the entire post-event incident lifecycle.
• Participate in blameless culture post-incident learning review meetings, documenting incident details, lessons learned, and action items.
• Regularly collaborate with global Cboe Operations personnel on Incident Management-related duties and follow up items.
• Integrate into Cboe's ongoing business continuity planning and disaster recovery preparedness efforts, including review of Cboe's business impact analysis documents.
• Contribute to standardization, automation, and AI utilization across Cboe's global Operational Resilience Engineering processes, both escalating opportunities for improvement and, where appropriate, implementing those changes.

Technical Content Engineering Duties

• Draft and edit Trade Desk notices and technical specifications, utilizing AI and XML-based content editing tools; incorporate edits to these documents based on feedback provided by Legal, Engineering, Operations, and Business staff.
• Review and update formatting, structure, and voice within technical specifications.
• Complete work tickets as assigned, consisting of general tech writing help, drafting notices, or updating technical specifications.

Other Duties

• As opportunities arise, provide support for ongoing Operations Project Management projects.

The ideal candidate:

• Must be currently enrolled in a bachelors or masters program in a STEM (Computer Science and/or Mathematics), Communications, English, Journalism, or related major.
• Possesses exceptional oral and written communication skills.
• Has demonstrated ability to learn new systems, processes, and technologies quickly.
• Has experience with, knowledge of, or strong interest in learning about computer science, computer networking, computer programming, and/or data center architecture.

You'll really stand out with:

• The ability to work on multiple assignments, to work well as part of a diverse global team as well as on your own, and to communicate with clarity and brevity both verbally and in writing.
• The ability to readily adapt to frequent changes in technical context and/or task priorities.
• The ability to identify related areas for potential improvement and to communicate those areas blamelessly.
• Experience working with complex technical systems, databases, and/or collaboration tools (i.e., Jira or Confluence).

Benefits and Perks

• Competitive compensation
• 2:1 401(k) match, up to 8% match immediately upon hire.

Some of our employees' favorite benefits and perks include:

• Daily complimentary in-office lunch from local restaurants
• Endless free coffee and snacks to fuel your workday
• Monthly in office networking events and happy hours
• Associate Resource Groups (ARGs) and affinity groups for support and community building